If your Imperial wins welcome offer has not appeared, disappeared or failed to release winnings, check the promotion rules before contacting support. Most problems relate to deposit timing, account balance, wagering or a missed deadline. This guide explains the checks in the right order, so you can identify the likely cause and avoid making the situation worse. Be careful with unrelated look-alike links, including https://www.skinrevision.co.nz/, when searching for help.
Check whether you used the correct Imperial wins offer
The welcome package is a three-deposit promotion, not a general reward that applies to every account automatically. It runs until 31 December 2026 and offers up to €1,000 in bonuses plus 150 free spins. The first deposit has a 100% match up to €500, the second has a 50% match up to €200, and the third has a 100% match up to €300.
Confirm the deposit stage and minimum
Each qualifying deposit must be at least €20. A deposit may fail to trigger the offer if it was made after another promotion was attached, while a withdrawal was pending, or when the real-money balance was above €1. Check your account history and promotion terms before depositing again.
Imperial wins registration bonus terms that commonly cause confusion
The registration bonus has strict playthrough conditions. Bonus funds require 40x wagering on the bonus plus deposit, while winnings from the free spins require 25x wagering. The bonus and its winnings are valid for up to 7 days. If the requirement is unfinished, the bonus, related winnings and qualifying bets can be removed.
Review the maximum bet and game restrictions
The maximum bet while wagering is €4 per spin. Feature buys and bonus buys are prohibited, as are equal, zero or minimal-margin bets. You must also avoid moving from low-contribution games to high-contribution games simply to complete the requirement. Casino bonus funds cannot be used for sports bets.
Check the free-spin game before reporting a missing reward
The official welcome package assigns 50 spins to each deposit stage. The listed games are Clash of Gods: Anubis vs Hades for the first deposit, Zeus Goes Wild for the second and Take Olympus for the third. Older reviews may show different games, so rely on the current offer attached to your account rather than an archived page.
Understand how free-spin winnings are credited
Free-spin winnings are subject to 25x wagering, and the free-spin value is based on the game’s minimum stake. The overall welcome-package win cap is €1,000. Any amount above that cap may be forfeited after wagering is completed. A missing balance may therefore reflect a rule, not a technical fault.
Check payment and account details before contacting Imperial wins
An account can have only one profile per person, household, device or payment method. Payment accounts must be in your name. If your currency was selected incorrectly at registration, changing it may require a new account, so avoid opening a second profile without written guidance.
Prepare for identity verification
Imperial wins applies customer checks to depositing players. Identity confirmation is triggered once cumulative transactions reach €2,000, and the operator may request proof of address, payment ownership or source of funds. A pending verification can delay both bonus crediting and withdrawals. Keep documents clear, current and consistent with your account details.
Do not confuse payment searches with confirmed features
Searches for an imperial wins Apple Pay casino may lead to third-party pages listing payment methods that are not visible in your cashier. The site says it supports more than 20 methods, but availability depends on account, currency and location. Cards, e-wallets, bank transfers and cryptocurrency are mentioned, while a specific Apple Pay option should be confirmed inside your own cashier.
Allow time for a payment to settle
Most deposits are intended to be instant, but a delayed card or bank transaction should not be repeated immediately. Save the payment reference, check whether your bank has completed the transaction and contact support if the funds remain absent. Support is available by email and live chat, with no phone line published.
What Imperial wins in New Zealand customers should verify
For anyone considering Imperial wins in New Zealand, the legal and licensing position deserves careful attention. The site quotes Curaçao licence OGL/2024/284/0863, but the Curaçao Gaming Authority validator showed the status as “Revoked” on 21 September 2026. There is no confirmed evidence that Imperial Wins holds a New Zealand licence, so do not treat third-party “official” NZ domains as proof.
New Zealand customers should also remember the 18+ requirement and the support available through the Gambling Helpline on 0800 654 655. Set deposit, loss or session limits before playing, and use a cooling-off period if gambling stops feeling manageable. These steps matter more than resolving a promotional issue quickly.
Conclusion: resolve the bonus problem in the safest order
Start with the deposit amount, promotion stage, seven-day deadline and wagering rules. Then check the assigned free-spin game, maximum bet, account ownership and verification status. Keep screenshots and payment references, and contact support before making another deposit. If the terms do not explain the missing credit, ask for a written account review. Stay 18+, and call the NZ Gambling Helpline on 0800 654 655 if gambling is causing concern.
